Terms & Conditions

By using this website and/or purchasing from this website, you agree to the following terms & conditions - 

 

- You have measured your dog and read each individual size chart for the product/s you are purchasing as product sizes may vary. 

- You understand that Australia Post is out of our control and you agree to their shipping terms: https://auspost.com.au/service-updates/current-covid-19-impacts

- Please carefully read the size guide for each specific product before placing an order. Stix & Bonez do not take responsibility for sizing issues. If you would like assistance selecting the correct size, we'd be happy to help! Email us with your dog's neck and chest measurements before purchasing via howdy@stixandbonez.com.au.

- Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again. 

- Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.

- Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury, loss or death caused by the use or misuse of our products.